Legal
Privacy Policy
A short policy for a short record: Hillcrest Sub-Zero Specialists holds a name, a number and a Hillcrest address, and this page explains the rest.
The information we hold
To put a visit in the diary, Hillcrest Sub-Zero Specialists needs your name, your phone number, the Hillcrest address where the appliance sits, and a description of the fault. That is the whole booking record.
Who else sees it
Your details stay inside Hillcrest Sub-Zero Specialists: we do not sell them, we do not trade them, and we do not hand them to a lead broker. No third party is involved in a Hillcrest repair, so there is nobody for it to be passed to. Mobile information is never shared with third parties or affiliates for marketing purposes. Text messaging consent is not shared with anyone.
What you can ask us to do
Anyone we have worked for in Hillcrest can ask to see their record or have it erased, and California residents may additionally opt out of any sale of their information. We do not sell information, to anyone, ever.
What the site itself collects
The site you are reading is a set of flat files with no form to fill in and no account to create, which is why the only way to reach Hillcrest Sub-Zero Specialists is the phone. The host's server log records the usual: which address asked for which page, and when.
Calls and bookings: when you tap a phone, text, email or booking link on this site, our own analytics stores the IP address of that visit together with the action, so we can see roughly where requests come from. We keep it for 90 days, use it for nothing else, and never sell or share it.
Visit recordings: PostHog (PostHog Inc., United States) also records how this site is used: pages, clicks, scrolling, device and browser type, page speed, and a replay of the visit with typed fields hidden. It sets no cookies; its session data stays in the open tab. PostHog keeps your IP address with this data to estimate your rough location. Do Not Track or Global Privacy Control turns it off. We use it only to improve this site and never sell it; recordings are kept 30 days, other usage data up to a year.
If we text you
Texting is how a technician tells you that Hillcrest traffic has moved your window by twenty minutes. Nothing promotional is ever sent from this number. Reply STOP to any of them and we will stop texting that number. Message and data rates may apply.
When it gets deleted
A job record lives as long as it might be needed for the warranty on that repair, or for tax and insurance, and is then deleted. Hillcrest Sub-Zero Specialists builds no marketing profiles and runs no advertising trackers that follow you off this site.
Why we need it
Three uses, and there is not a fourth: arranging and doing the repair at your Hillcrest address, talking to you about that repair, and keeping the records Hillcrest Sub-Zero Specialists is obliged to keep for warranty, tax and insurance.
Children and this site
We do not knowingly take information from anyone under 13, and a refrigerator cooling repairs and diagnostics page is not content directed at children.
Changes
This page is the policy. If it changes, it changes here, and the version you are looking at is the one that applies to your job.
Asking us about this
Call Hillcrest Sub-Zero Specialists on (858) 400-4615 with any question about this policy, including a request to see or delete what we hold about you.