Reviews
Rated 4.9 by 419 customers
Most of the work we do in Hillcrest comes from someone who has had us out before, or from a neighbor of theirs. That is the only marketing this trade really has.
The technician arrived incredibly fast after my call late on a Saturday night. He was professional, fixed my built-in refrigerator's cooling issue immediately, and left the area spotless. The 24/7 availability saved all my food from spoiling!
Impressed by the deep knowledge of our older Sub-Zero PRO 48 model. The technician quickly identified the compressor issue, provided a clear quote, and completed the complex repair efficiently. True experts in high-end refrigeration.
Our wine cooler had inconsistent temperatures, causing concern for our collection. Finding a local, reliable repair company operating 24/7 was a challenge until we discovered this team. One visit fixed the problem. Highly recommended.
What people actually comment on
Almost never the repair itself — a working refrigerator is what was expected. What comes up again and again is the part around it: that the arrival window was real, that the price quoted was the price charged, and that the technician explained what had failed rather than presenting a total.
The second thing is that the appliance was serviced where it stood. Built-in units are fitted into cabinetry, often with stone worktops and panelled doors around them, and dragging one out to look at it risks more than the fault ever did. On this equipment the condenser is reached through the grille and the sealed system is designed for access in place.
Repairs that did not happen
Some of these reviews are for visits where nothing was replaced: a door seal reseated, a drain cleared, a filter that had never been changed. It is worth saying plainly that a diagnosis which ends in "this does not need a part" is a successful visit, and it is charged as a diagnosis rather than a repair.
Appliance down in Hillcrest?
Tell us the brand and what it is doing — we can usually name the likely repair before we arrive.